Planner Web Layer
Product that provides accessibility to a planner through a smart web layer that is installed over the existing Hospital Information System (HIS)
What are the advantages of this product?
- Flexibility to apply business rules (by physician, type of patient, type of health insurance, etc.)
- Simplicity in scheduling
- Patient segmentation
- Reduced scheduling errors (e.g. age)
What are the tools and services associated with this product?
Inbound call platform: It gathers the patient's information with the scheduling process in one interface, delivers alerts to the executives (such as lack of valid contact information), and presents information and customer service scripts.
It allows integrating the Call Center Executives with our operation, in addition to reducing the Average Operating Time (AOT).
Web scheduling interface: (packable as an app) Helps patients to schedule appointments through word search, with excellent usability on any device (decreases phone scheduling).
Report: It has an online transactional reporting system that is generated daily, weekly or monthly, in addition to online reports (from the previous day) with summaries and analytics.
