E N I A X
The solution to maintain fluid communication
with your patients and improve the conversion of your offer.
Our innovative solutions positively impact the efficiency of healthcare providers processes around the world, enabling them to deliver a better service experience to their patients.
WE OPTIMIZE YOUR SCHEDULING PROCESSES FOR MAXIMUM CONVERSION AND GUARANTEE A SIGNIFICANT REDUCTION IN PATIENT NO-SHOWS
MILLION PATIENTS
0
We serve more than 50 million patients a year — the total population of Colombia.
HEALTHCARE FACILITIES
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We work with over 300 hospitals and medical centers — the total surface area of 100 football fields.
SATISFACTION RATE
0
%
Our services satisfy 97 out of 100 people.
Maximize your offerings.
We decrease patient absenteeism by more than 50% in the appointments we manage
We reduce over 60% of incoming calls and 70% of outgoing calls, improving the reputation of the center.
We obtain 70% patient attendance rate in scheduled appointments
We achieve a 95% accuracy rate in predicting which patients will attend their appointment.
How and when can you use your medical offer more effectively?
Our solutions support patients proactively by assisting their needs with innovative and effective solutions at every stage of the process:
- During the scheduling process
- Prior to the medical consultation
- During the appointment
- After the appointment
Patricia™
How do we achieve this? Our virtual healthcare assistant, Patricia™, facilitates, automates and improves the interaction between healthcare providers and patients. Patricia™, is an artificial intelligence engine designed and trained to respond and act on a variety of information requests.
Benefits calculator
Find out the benefits your center could gain by joining the digital world that en engages proactively with patients.
News
Eniax Lanza Patricia Eniax: Innovación en la Comunicación de Salud con IA
August 14, 2024
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Eniax en la Misión Comercial “Beyond Borders Miami 2024” para Impulsar la Innovación en Salud
June 20, 2024
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Eniax Llega a Colombia: Bienvenida Diana Eniax, Primera Asistente Virtual Colombiana
June 14, 2024
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Testimonies
Since we started using the services provided by ENIAX, we have experienced an internal revolution. On the one hand, we have improved the way we relate to our patients, achieving timely, clear and close communications. And on the other hand, from the operational point of view, we support our clinics in different critical points of the operation, thus managing to decompress the workload of people.
From the beginning of the implementation to the post-sale stage, ENIAX offers a tremendous quality of service, with trained professionals who are concerned about the needs of their clients, always offering timely and flexible solutions.
From the beginning of the implementation to the post-sale stage, ENIAX offers a tremendous quality of service, with trained professionals who are concerned about the needs of their clients, always offering timely and flexible solutions.
Uno Salud Dental
At the start of 2022, we remained focused on the strategic guidelines aimed at improving patient service. We made progress confirming shifts to reduce absenteeism, which allowed us to optimize the staff’s shift scheduling and then the rescheduling of canceled shifts to those who needed them. The initial set-up and implementation took three months, during which we analyzed the relationship system with our patients, critical processes and necessary developments.
The process to improve our indicators was carried out by a team composed of Customer Experience, Systems, Cell Center and Communication. Together with ENIAX, we have managed to reduce absenteeism by 10% in two months, with a positive impact on shift management.
The direction established by the hospital’s management and the team’s hard work is what has made this a successful project today.
The process to improve our indicators was carried out by a team composed of Customer Experience, Systems, Cell Center and Communication. Together with ENIAX, we have managed to reduce absenteeism by 10% in two months, with a positive impact on shift management.
The direction established by the hospital’s management and the team’s hard work is what has made this a successful project today.
Hospital Alemán
Buenos Aires, Argentina
As a user of Eniax services, I feel very satisfied. More than being a service provider, the Eniax team seeks to be its customers' strategic partner.
In these nearly 3 years, we have made significant progress in terms of digitizing the relationship with the patient for the confirmation of medical appointments. Eniax has been in a constant process of adapting to our needs and proactively seeking to support us in improving service indicators.
Eniax has become a key solution to confirm appointments, becoming today the major patient contact channel, with the most contacted patients (over 80%) and achieving the best no-show rate.
In these nearly 3 years, we have made significant progress in terms of digitizing the relationship with the patient for the confirmation of medical appointments. Eniax has been in a constant process of adapting to our needs and proactively seeking to support us in improving service indicators.
Eniax has become a key solution to confirm appointments, becoming today the major patient contact channel, with the most contacted patients (over 80%) and achieving the best no-show rate.
Chile
We started to work with ENIAX in mid-2019. The implementation and adaptation to our existing systems was quick and successful. Since then, we have been moving forward together in the incorporation of different tools that have given a new dimension to communication with patients and have increased our productivity significantly.
Finally, I must emphasize that in the difficult situation caused by the COVID-19 pandemic, ENIAX did not behave like just any service provider; instead, they stood by us at all times and showed us the commitment of a true partner, which speaks for the quality of the company.
Finally, I must emphasize that in the difficult situation caused by the COVID-19 pandemic, ENIAX did not behave like just any service provider; instead, they stood by us at all times and showed us the commitment of a true partner, which speaks for the quality of the company.
Clínica de Cuyo
Argentina
Thanks to ENIAX, we are creating a new space for communication with our patients that is effective and efficient, and which also allows us to automate and redistribute resources to other business areas.
Grupo HLA
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Since we started using the services provided by ENIAX, we have experienced an internal revolution. On the one hand, we have improved the way we relate to our patients, achieving timely, clear and close communications. And on the other hand, from the operational point of view, we support our clinics in different critical points of the operation, thus managing to decompress the workload of people.
From the beginning of the implementation to the post-sale stage, ENIAX offers a tremendous quality of service, with trained professionals who are concerned about the needs of their clients, always offering timely and flexible solutions.
From the beginning of the implementation to the post-sale stage, ENIAX offers a tremendous quality of service, with trained professionals who are concerned about the needs of their clients, always offering timely and flexible solutions.
Uno Salud Dental
At the start of 2022, we remained focused on the strategic guidelines aimed at improving patient service. We made progress confirming shifts to reduce absenteeism, which allowed us to optimize the staff’s shift scheduling and then the rescheduling of canceled shifts to those who needed them. The initial set-up and implementation took three months, during which we analyzed the relationship system with our patients, critical processes and necessary developments.
The process to improve our indicators was carried out by a team composed of Customer Experience, Systems, Cell Center and Communication. Together with ENIAX, we have managed to reduce absenteeism by 10% in two months, with a positive impact on shift management.
The direction established by the hospital’s management and the team’s hard work is what has made this a successful project today.
The process to improve our indicators was carried out by a team composed of Customer Experience, Systems, Cell Center and Communication. Together with ENIAX, we have managed to reduce absenteeism by 10% in two months, with a positive impact on shift management.
The direction established by the hospital’s management and the team’s hard work is what has made this a successful project today.
Hospital Alemán
Buenos Aires, Argentina
As a user of Eniax services, I feel very satisfied. More than being a service provider, the Eniax team seeks to be its customers' strategic partner.
In these nearly 3 years, we have made significant progress in terms of digitizing the relationship with the patient for the confirmation of medical appointments. Eniax has been in a constant process of adapting to our needs and proactively seeking to support us in improving service indicators.
Eniax has become a key solution to confirm appointments, becoming today the major patient contact channel, with the most contacted patients (over 80%) and achieving the best no-show rate.
In these nearly 3 years, we have made significant progress in terms of digitizing the relationship with the patient for the confirmation of medical appointments. Eniax has been in a constant process of adapting to our needs and proactively seeking to support us in improving service indicators.
Eniax has become a key solution to confirm appointments, becoming today the major patient contact channel, with the most contacted patients (over 80%) and achieving the best no-show rate.
Vidaintegra
Chile
We started to work with ENIAX in mid-2019. The implementation and adaptation to our existing systems was quick and successful. Since then, we have been moving forward together in the incorporation of different tools that have given a new dimension to communication with patients and have increased our productivity significantly.
Finally, I must emphasize that in the difficult situation caused by the COVID-19 pandemic, ENIAX did not behave like just any service provider; instead, they stood by us at all times and showed us the commitment of a true partner, which speaks for the quality of the company.
Finally, I must emphasize that in the difficult situation caused by the COVID-19 pandemic, ENIAX did not behave like just any service provider; instead, they stood by us at all times and showed us the commitment of a true partner, which speaks for the quality of the company.
Clínica de Cuyo
Argentina
Thanks to ENIAX, we are creating a new space for communication with our patients that is effective and efficient, and which also allows us to automate and redistribute resources to other business areas.
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