The operational layer for patient access and outpatient scheduling
Eniax coordinates patient access and outpatient scheduling in real time:
Result:
More patients seen and capacity that used to be lost turned into revenue.
Outpatient volatility does not come from demand.
It comes from operational fragmentation in patient access and outpatient scheduling.
Appointments are scheduled in one system. Confirmations and reminders run in another.
Diagnostic orders are not converted into visits.
Last-minute cancellations are not reassigned.
Hospital contact centers become overloaded.
Demand exists.
What is missing is coordinated outpatient operations in real time.
In many organizations, the reality looks like this:
A full schedule does not guarantee stable revenue.
Adding more scheduling software is not the solution.
Healthcare organizations need operational coordination across the entire outpatient flow.
| Function | Standard Automation | Eniax Orchestration |
|---|---|---|
| Appointment reminders | ||
| Automated responses to patient messages | ||
| Administrative workload reduction in scheduling | ||
| No-show prediction | ✕ | |
| Real-time reassignment of cancelled appointments | ✕ | |
| Dynamic activation of appointment waitlists | ✕ | |
| Conversion of diagnostic orders into scheduled appointments | ✕ | |
| Optimization and stability of the appointment schedule | ✕ | |
| End-to-end coordination of the outpatient patient journey | ✕ |
Eniax operates as a
real-time operational layer
for patient access and outpatient scheduling —
evaluating every appointment and intervening before capacity and revenue are
lost.
650+
Healthcare
organizations
90M+
Appointments managed
annually
290M+
Appointments coordinated
historically
8–10yrs
Enterprise client
partnerships
This is not a pilot.
It is established outpatient infrastructure.
When you better organize appointment management and patient flow, results come very quickly. We went from about 250 surgeries to projecting close to 600 in just two and a half months. And at the Maipú clinic, we reached break-even in about two years, when a center of that size typically takes five to six.
By automatically contacting patients after a diagnostic order is issued and scheduling the exam right away, Cedisa recovered appointments that were previously lost, generating over €170,000 in additional revenue every month.
We started with a 20% no-show rate across all specialties.
Today we've brought it down to 8%. That means we're no longer losing thousands of hours of our physicians' time.
No-show rates had reached 27% by 2019. In 2022, we started working with Eniax, and between September and January we reduced it by 7 percentage points.
Today we're at 12.7% absenteeism and the project has achieved a return on investment close to 800%.
Patients now receive all necessary preparation instructions on time, which has significantly reduced the number of missed appointments. Additionally, over 20,000 patient email addresses have been updated and more than 500,000 automated result notifications have been sent.
One of the most significant changes was the ability to reach patients on time.
Today we can communicate proactively, organize appointments more effectively, and ensure continuity across every patient interaction with far greater clarity.
We eliminate 100% of OUTGOING calls and reduce 60% of incoming calls.
We carry out the entire management with only one platform, being able to attend 20% more patients in a conservative scenario.
We provide a web dashboard with the complete management of the center and all the data obtained.
Typical Return on investment (ROI) figures at 5 to 8 times the initial invested capital.
We can complement the service you currently have as we have the complete solution to cover the needs of the patients journey.
The platform has predefined display screens but we design special screens for each of our customers, we know that each industry has different needs and a different display method is required for each of our customers.
Eniax offers a personalized experience and reduces response time, unlike traditional chatbots that only answer basic, pre-established questions.
Yes. We provide accurate and timely information to patients to avoid congestion at the reception, optimizing flows and reducing waiting time between visits.
Yes, we guarantee that the patient receives accurate and complete information about the necessary preparations for any exam or treatment, ensuring its success and avoiding setbacks.
Yes. After the appointment, Patricia contacts the patient to coordinate exams or treatments indicated by the doctor, avoiding additional efforts by the patient and ensuring that they are performed in a timely manner within the same institution