Absent Patient Follow-up
Service that facilitates the communication with patients who did not attend their appointments, seeking to educate and capture new appointments
What are the objectives of this service?
Reschedule the missed appointment Educate non-attending patients on giving notice in advance
How does it work?
The process consists of automatically sending a message to patients when they do not attend their medical appointment or scheduled event.
The message contains a text (previously defined by the medical center) with a notification of their absence and the possibility of rescheduling.
What does the report include?
The system allows downloading .csv files of sent messages.
What are the service indicators?
- Reduced absenteeism
- Patient recapture
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