Eniax es una empresa tecnológica enfocada en mejorar la comunicación entre las instituciones de salud y sus
pacientes.

Eniax Care es la plataforma diseñada para aprovechar las ventajas de la inteligencia artificial y mejorar así la atención sanitaria.

El pilar de la plataforma Eniax Care es su sistema de comunicación, Patricia Eniax, basado en Inteligencia Artificial con un motor de Procesamiento del Lenguaje Natural, para ayudar a las instituciones de salud en la gestión de tareas administrativas.

Patricia Eniax, está entrenada para mantener conversaciones fluidas y efectivas y aprende continuamente, mejorando la productividad y la experiencia del usuario.

Nuestros servicios han sido diseñados en base a nuestras investigaciones sobre necesidades reales de las instituciones de salud, para sacar el máximo provecho de la IA y eficientar así las tareas administrativas en hospitales y clínicas.

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Viaje del paciente

Apoyo al paciente de forma proactiva, asistiendo sus necesidades con soluciones innovadoras y eficaces en cada etapa del proceso:

  • – Durante el agendamiento
  • – Previo a la consulta médica
  • – Durante la cita
  • – Despues de la atencion

Omnicanalidad

La omnicanalidad asegura una experiencia fluida para los usuarios. Integramos diversos canales de comunicación (correo electrónico, SMS, chat y llamadas telefónicas) en un único sistema, permitiendo una visión completa del historial de interacciones.

Actualizamos la información en tiempo real, garantizando respuestas precisas y coherentes en todos los canales. Gracias a la recopilación de datos, podemos personalizar nuestros servicios según las necesidades específicas de cada usuario.

La automatización con asistente de IA, Patricia Eniax, mejora la eficiencia y reduce los tiempos de espera. En  Eniax, nos comprometemos a ofrecer una comunicación excepcional y optimizada.

teta-ponovo

servicios

WE OPTIMIZE YOUR SCHEDULING PROCESSES FOR MAXIMUM CONVERSION AND GUARANTEE A SIGNIFICANT REDUCTION IN PATIENT NO-SHOWS

MILLION PATIENTS
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We serve more than 50 million patients a year — the total population of Colombia.

HEALTHCARE FACILITIES
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We work with over 300 hospitals and medical centers — the total surface area of 100 football fields.

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Our services satisfy 97 out of 100 people.

Maximize your offerings.

We decrease patient absenteeism by more than 50% in the appointments we manage

We reduce over 60% of incoming calls and 70% of outgoing calls, improving the reputation of the center.

We obtain 70% patient attendance rate in scheduled appointments

We achieve a 95% accuracy rate in predicting which patients will attend their appointment.

How and when can you use your medical offer more effectively?

Our solutions support patients proactively by assisting their needs with innovative and effective solutions at every stage of the process:

  • During the scheduling process
  • Prior to the medical consultation
  • During the appointment
  • After the appointment

Patricia™

How do we achieve this? Our virtual healthcare assistant, Patricia™, facilitates, automates and improves the interaction between healthcare providers and patients. Patricia™, is an artificial intelligence engine designed and trained to respond and act on a variety of information requests.

Benefits calculator

Find out the benefits your center could gain by joining the digital world that en engages proactively with patients.

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News

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Testimonies

Since we started using the services provided by ENIAX, we have experienced an internal revolution. On the one hand, we have improved the way we relate to our patients, achieving timely, clear and close communications. And on the other hand, from the operational point of view, we support our clinics in different critical points of the operation, thus managing to decompress the workload of people.

From the beginning of the implementation to the post-sale stage, ENIAX offers a tremendous quality of service, with trained professionals who are concerned about the needs of their clients, always offering timely and flexible solutions.
Gabriela Ulloa
Gabriela UlloaStrategic Marketing Assistant Manager,
Uno Salud Dental
At the start of 2022, we remained focused on the strategic guidelines aimed at improving patient service. We made progress confirming shifts to reduce absenteeism, which allowed us to optimize the staff’s shift scheduling and then the rescheduling of canceled shifts to those who needed them. The initial set-up and implementation took three months, during which we analyzed the relationship system with our patients, critical processes and necessary developments.

The process to improve our indicators was carried out by a team composed of Customer Experience, Systems, Cell Center and Communication. Together with ENIAX, we have managed to reduce absenteeism by 10% in two months, with a positive impact on shift management.

The direction established by the hospital’s management and the team’s hard work is what has made this a successful project today.
Lic. Fabiana Fernández
Lic. Fabiana FernándezCommunications and Patient Services Manager
Hospital Alemán
Buenos Aires, Argentina
As a user of Eniax services, I feel very satisfied. More than being a service provider, the Eniax team seeks to be its customers' strategic partner.

In these nearly 3 years, we have made significant progress in terms of digitizing the relationship with the patient for the confirmation of medical appointments. Eniax has been in a constant process of adapting to our needs and proactively seeking to support us in improving service indicators.

Eniax has become a key solution to confirm appointments, becoming today the major patient contact channel, with the most contacted patients (over 80%) and achieving the best no-show rate.
Victoria Matinez
Victoria MatinezAssistant Manager at “VidaIntegra” Medical Centres
Chile
We started to work with ENIAX in mid-2019. The implementation and adaptation to our existing systems was quick and successful. Since then, we have been moving forward together in the incorporation of different tools that have given a new dimension to communication with patients and have increased our productivity significantly.

Finally, I must emphasize that in the difficult situation caused by the COVID-19 pandemic, ENIAX did not behave like just any service provider; instead, they stood by us at all times and showed us the commitment of a true partner, which speaks for the quality of the company.
Agustín García Day
Agustín García DayGeneral Manager
Clínica de Cuyo
Argentina
Thanks to ENIAX, we are creating a new space for communication with our patients that is effective and efficient, and which also allows us to automate and redistribute resources to other business areas.
Marisol González Affatato
Marisol González AffatatoPatient Experience Manager
Grupo HLA
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Since we started using the services provided by ENIAX, we have experienced an internal revolution. On the one hand, we have improved the way we relate to our patients, achieving timely, clear and close communications. And on the other hand, from the operational point of view, we support our clinics in different critical points of the operation, thus managing to decompress the workload of people.

From the beginning of the implementation to the post-sale stage, ENIAX offers a tremendous quality of service, with trained professionals who are concerned about the needs of their clients, always offering timely and flexible solutions.
Gabriela Ulloa
Gabriela UlloaStrategic Marketing Assistant Manager,
Uno Salud Dental
At the start of 2022, we remained focused on the strategic guidelines aimed at improving patient service. We made progress confirming shifts to reduce absenteeism, which allowed us to optimize the staff’s shift scheduling and then the rescheduling of canceled shifts to those who needed them. The initial set-up and implementation took three months, during which we analyzed the relationship system with our patients, critical processes and necessary developments.

The process to improve our indicators was carried out by a team composed of Customer Experience, Systems, Cell Center and Communication. Together with ENIAX, we have managed to reduce absenteeism by 10% in two months, with a positive impact on shift management.

The direction established by the hospital’s management and the team’s hard work is what has made this a successful project today.
Lic. Fabiana Fernandez
Lic. Fabiana FernandezCommunications and Patient Services Manager
Hospital Alemán
Buenos Aires, Argentina
As a user of Eniax services, I feel very satisfied. More than being a service provider, the Eniax team seeks to be its customers' strategic partner.

In these nearly 3 years, we have made significant progress in terms of digitizing the relationship with the patient for the confirmation of medical appointments. Eniax has been in a constant process of adapting to our needs and proactively seeking to support us in improving service indicators.

Eniax has become a key solution to confirm appointments, becoming today the major patient contact channel, with the most contacted patients (over 80%) and achieving the best no-show rate.
Victoria Martinez
Victoria MartinezSub Gerente de Centros médicos
Vidaintegra
Chile
We started to work with ENIAX in mid-2019. The implementation and adaptation to our existing systems was quick and successful. Since then, we have been moving forward together in the incorporation of different tools that have given a new dimension to communication with patients and have increased our productivity significantly.

Finally, I must emphasize that in the difficult situation caused by the COVID-19 pandemic, ENIAX did not behave like just any service provider; instead, they stood by us at all times and showed us the commitment of a true partner, which speaks for the quality of the company.
Agustín Garcia Day
Agustín Garcia DayGeneral Manager
Clínica de Cuyo
Argentina
Thanks to ENIAX, we are creating a new space for communication with our patients that is effective and efficient, and which also allows us to automate and redistribute resources to other business areas.
Marisol González Affatato
Marisol González AffatatoResponsable de experiencia del paciente Grupo HLA
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Next

Casos de Éxito

HOSPITAL ALEMÁN

Fabiana Fernández, Head of Patients experience at the Hospital Alemán of Argentina, shares how, thanks to ENIAX and its virtual assistant Emma, they were able to address a series of issues associated with absenteeism in medical appointments, such as delays in attention, reluctance to open the medical schedule, and lost hours for the teams. All these situations showed improvement in their indices, with absenteeism decreasing from 21% in 2022 to 12.7% in 2023.

Lic. Fabiana Fernández

Communications and Patient Services Manager
Hospital Alemán
Buenos Aires, Argentina

ASISA

Dr. Isabel Abad, Head of video consultation services at ASISA, a leading healthcare insurance company in Spain with a large hospital network and almost 3 million insured members, shares her experience with ENIAX on the ASISA Live platform. The platform significantly reduced absenteeism thanks to smooth contactability and efficient scheduling, decreasing the no-show rate from 30% to 12%.

Dra. Isabel Abad

Head of video consultation services ASISA Group Spain

Uno Salud Dental

Desde que comenzamos a utilizar los servicios entregados por ENIAX, se ha vivido una revolución interna. Por un lado, mejoramos la manera de relacionarnos con nuestros pacientes, logramos comunicaciones oportunas, claras y, además, cercanas. Desde el punto de vista operacional, apoyamos a nuestras clínicas en distintos puntos críticos de la operación, logrando, de esa manera, descomprimir la carga laboral de las personas.

ENIAX, desde que comenzó la implementación, hasta la post venta, ofrece un servicio de tremenda calidad, con profesionales capacitados y preocupados por las necesidades que tienen sus clientes, ofreciendo siempre soluciones oportunas y flexibles.

Gabriela Ulloa

Subgerente de Marketing Estratégico, Uno Salud Dental

Vidaintegra Chile

Como usuaria de los servicios de ENIAX, me siento muy satisfecha. Más que ser un proveedor de un servicio, el equipo de ENIAX busca ser un socio estratégico de sus clientes.

En estos casi 3 años hemos logrado un importante avance en términos de digitalizar la relación con el paciente para la confirmación de citas médicas. ENIAX ha estado en un constante proceso de adaptación a nuestras necesidades, buscando, proactivamente, cómo apoyarnos en mejorar los indicadores de servicio.

ENIAX se ha transformado en una solución clave al momento de confirmar citas, llegando hoy a ser el mayor canal de contacto con los pacientes (sobre del 80%) y logrando el mejor «No Show».

Victoria Martínez

Subgerente de Centros Médicos Vidaintegra, Chile

Clínica de Cuyo

Empezamos a trabajar con ENIAX a mediados del año 2019. Su implementación y adaptación a nuestros sistemas existentes fue rápida y exitosa. Desde entonces hemos avanzado juntos en la incorporación de distintas herramientas que le han dado una nueva dimensión a la comunicación con los pacientes y han incrementado nuestra productividad sensiblemente.

Olivia Eniax, nuestra asistente virtual, nos ha ayudado a eficientizar recursos, a la vez que se logró disminuir notablemente el “no show” de pacientes e incrementar el volumen de citas a través de la incorporación del agendamiento online. Nos aportó, además, una gran cantidad de datos y estadísticas de gestión que hasta entonces no teníamos.

Por último, debo resaltar que ante la difícil situación causada por la pandemia del COVID-19, ENIAX no se comportó como un proveedor de servicios más, sino que estuvo junto a nosotros en todo momento y se comprometió como un verdadero socio. Eso habla de la calidad de empresa que es.

Agustín García Day

Gerente General Clínica de Cuyo, Argentina

Grupo HLA

Gracias a Eniax, estamos creando un nuevo espacio de comunicación con nuestros pacientes, más eficaz, efectivo, eficiente y que, además, nos permite automatizar procesos para redistribuir recursos a otras áreas de negocio.

Marisol González Affatato

Responsable de experiencia del paciente Grupo HLA

TALK WITH AN EXPERT

Nuestros expertos te pueden ayudar a encontrar la solución perfecta para tu institución.

Complete the form or write to us at hi@eniax.care.

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