At a time when COVID-19 has changed the face of the NHS and healthcare—forever—one priority hospitals and clinics have to contend with is managing costs when their operations need to adapt to the new normal. In conjunction with a shift to remote work, a patient management system may be the hero we didn’t want, but needed.
A patient management system is one that allows clinics to manage the patient experience from the time they book an appointment all the way to medical follow-ups, tests, or even cancellations. They’re also incredibly useful in terms of preventive healthcare and patient monitoring.
These systems, ultimately, help clinics and hospitals digitalise the work they do and enjoy greater control over the patient experience and follow-up process remotely.
These systems reduce personnel costs significantly
While admin and client support teams will need to be trained on how to use patient management software, automating and digitalising basic patient-facing processes will tamp down on increasing personnel costs.
Clinics will no longer need a dedicated individual to record appointments and correspond with patients because these systems take care of these processes. A once unmanageable workload, requiring the support of multiple individuals, can be handled with a downsized admin and support team.
Certain systems, like Eniax’s, even come with intelligent assistants who can support patients when it comes to preliminary or routine inquiries. This, in turn, reduces the need for a fully-fledged customer support team.
They eliminate the need for physical records
These systems also prove to be a major cost saver when it comes to the digitalisation of patient records. While most clinics may well have gone digital, they still rely on human effort to a certain extent.
With patient management systems, healthcare institutions are able to automate this process entirely. Patients can book appointments via an app and the details are captured automatically on the backend.
In the follow-up process, patients reports and prescriptions can be sent directly via emails or texts, instead of having them picked up. Given the ease with which this can be done, nurses can do this themselves instead of passing it on to patient support personnel, preventing lengthy delays and inefficiencies.
When this is weighed in the balance, clinics will find that they can reduce miscellaneous costs that end up being a fortune when tallied at the end of each year.
They reduce overtime payments
To avoid layoffs while optimising operational costs, patient management systems are, once again, useful.
Given that a bulk of once time-consuming work can be automated, medical teams can support clinics in more value-added ways, without the need to work overtime. This, in turn, reduces personnel costs while ensuring that clinics aren’t understaffed, especially at this critical point in time.
In addition to reducing overtime, these systems prevent burnout and frustration in healthcare facilities, which are very real concerns in the UK, by eliminating the need to perform routine, low-skill tasks.
By automating basic patient interactions—especially with the support of a virtual assistant—medical teams can focus on improving the patient experience in more substantive ways.
They reduce human error
Another major way in which patient management systems reduce operational costs is by reducing human error in this process.
While human error is inevitable, the stakes are high when it comes to healthcare services. Automated systems can prevent this, eliminating biases, cognitive lapses, and fatigue and frustration.
In addition to improving overall accuracy, this can reduce the costs incurred in the process of rectifying these errors; the fallouts of which can go beyond pecuniary losses.
Patient management systems are the future of healthcare
The healthcare industry is one that’s facing rapid changes in a very short timeframe. In the face of COVID-19 and rapidly advancing medical technology, patient management systems are a gateway to the future of the industry.
To understand how a patient management system can support the work your hospital or clinic does, explore the work we do, here at Eniax.