Even while we’re in the midst of a historic vaccination drive, COVID-19 is far from over. From the vaccines to ongoing treatment, healthcare facilities are neck-deep, trying to enhance patient care. Given the scale at which these efforts are taking place, many clinics have adopted hospital information systems.
A portal of insights on administrative affairs, these systems help clinics manage most aspects of their work. Among these, adding value to the patient experience is easily one of the most important goals.
Today, providing the right services, alone, isn’t enough. Hospitals and clinics need to make sure that they’re meeting specific needs across patient populations. This is more so when working with vulnerable communities, like the elderly or those who generally lack access to high-quality healthcare.
With a hospital information system, your team may have the data they need to do their job. This doesn’t mean that using these insights to provide empathetic care is easy.
Caregivers need the right support to provide patients with a compassionate healthcare experience. In today’s world, it’s impossible to provide that kind of care without the right support systems. In the absence of these, your team runs the risk of exhaustion and frustration.
Provide one-on-one support without burning out
When you think about a hospital information system, you may think of it simply as a portal of information. The truth is that it can be so much more when you choose the right platform.
Using the insights sitting in your system, you can reach out to patients and provide them with important pre-appointment information. When medical automation is tempered with empathy, patients feel cared for. It also means that medical teams don’t need to run themselves to the ground to provide the kind of care people are expecting.
This is especially useful at a time when patients and medical teams both need more support. With an expert-driven hospital information system, you meet multiple needs. You help administrators achieve healthcare goals and feel good about their work without burning out.
Launch patient monitoring and support as part of long-term patient care
It’s a mistake to think that the end of the patient experience is at the end of each appointment.
The truth is that once someone has chosen your clinic, it’s a relationship that they’re initiating. One that you are responsible for nurturing and maintaining; a trend that’s increasingly part of the virtual healthcare space.
This, naturally, involves more one-on-support and care. It requires patient follow-ups, where they are reminded about their medication, upcoming appointments and long-term treatment information.
The challenge is that achieving these goals with human effort, alone, is close to impossible. Frontline workers shouldn’t sacrifice more than they have to make a difference. With the right medical information system, this is easily remedied.
If your system is designed with the right features, it can manage the entirety of patient aftercare and follow-ups. You reduce the risk of duplicated efforts across your team, patients falling through the cracks, or emotionally exhausted medical administrators.
Connect with leads and past patients without alienating them
Many clinics and hospitals find themselves connecting with past patients or leads who are interested in their services.
The challenge is that when this is done with no thought or planning, you run the risk of alienating an important community of people.
Your medical information system doesn’t just need to tell you who to reach out to, but also identify the best way to connect with them.
When it’s automatic, you take your services to the people who may need these the most without wasting time or energy. When your systems are supported by a compassionate virtual medical assistant, connecting and following up with the right groups of people is taken care of.
While not a traditional part of patient care, helping people find the right medical services is just as much an act of kindness and care, like any other.
Become an empathetic healthcare provider with a powerful hospital information system
Just about any hospital or clinic today has the information they need to provide empathetic patient care. The challenge is using this information in a way that patients feel cared for and supported.
When your medical information system is designed with the right features, including an empathetic virtual medical assistant, this is easy. Caring for patients with compassion without straining your resources or team’s wellbeing is just another day at work.
To find out how you can achieve this, speak to our team at Eniax today.