Lista Espera New

Servicio de confirmación proactiva para gestionar y recordar las citas y/o turnos, con la posibilidad de realizar re-agendamiento en los casos necesarios.

What are the objectives of this service?

El servicio de lista de espera tiene como objetivo dar solución a los pacientes que no logran acceder a la oferta médica y/o se busca adelantar agenda de pacientes agendados con una latencia mayor.

Además, busca optimizar el uso de los citas liberadas por los pacientes en el proceso de recordación y confirmación de citas.

How does it work?

This process consists of offering canceled appointments via WhatsApp or email to the patients who are registered on the list, while always maintaining the doctor-patient relationship. In addition, it allows the parameterization of multiple business rules, according to the definition of each institution (in advance, priority, etc.).

There are 2 sources to access the wait list:

What does the report include?

The system allows you to monitor available quotas, review the demand and supply by specialty, and see the complete traceability of the process. It provides a funnel of the appointments offered (sent rates, responses, bookings made, attendance).

What are the service indicators?

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