Gestión bloqueos
Nuestro servicio notifica a los pacientes y gestiona el reagendamiento de la cita y/o turno cuando no se
What are the objectives of this service?
Módulo orientado a notificar y re-agendar al paciente (situación generada por parte del médico y/o relacionado a motivos de fuerza mayor). Este servicio permite notificar rápidamente al paciente de la suspensión de su atención y ofrecer de manera proactiva una alternativa.
How does it work?
The schedule’s change of status is reported online, automatically activating the communication flow through different channels (email, WhatsApp and SMS).
Depending on the communication with the provider, the operation of the service follows a specific path:
- When there is integration with the provider's scheduling system, our service automatically offers the next available hours for rescheduling.
- Si no existe integración con el prestador, el mensaje que se envía al paciente puede incluir link de hacia una agenda web, link de llamado rápido a un call center o call back para que se gestione su re-agendamiento.
- The "unmanaged" patients are available in a web interface that makes it possible to complement the scheduling process with telephone agents.
- Fewer patient leaks to other providers due to cancelation
- Better service experience for patients
What does the report include?
It is possible to track all the management carried out, whether historical or online. Details the patients managed and the associated responses.
What are the service indicators?
- % patients managed
- Number of notifications sent
- Recapture rate (obtained by the client)
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